Catherine Haduca © 2018 - All Rights Reserved - info@catherinehaduca.com

  • Black Instagram Icon

FAQ & SHIPPING POLICY

FREE SHIPPING WORLDWIDE!

1. Do you ship worldwide?


Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

2. What about customs?


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

3. How long does shipping take?

We aim to dispatch your goods within 7 business days of receiving your payment.  


Shipping time varies by location. These are our estimates:

 

Location                                                                   Estimated Shipping Time

United States                                                                   10-20 Business days

Canada, Europe                                                               10-45 Business days

Australia, New Zealand                                                   10-30 Business days

Central America, South America                                  20-60 Business days

Asia, Africa                                                                        20-60 Business days

Please note that delivery times can vary due to public holidays.

4. Do you provide tracking information?


Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

5. My tracking says “no information available at the moment”.


For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

 

6. Will my items be sent in one package?


For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us and we will do our best to help you out. Our email address is info@catherinehaduca.com